This page reports platform-wide availability. An issue affecting only your
account may not appear here, and individual content apps are not listed separately.
Having trouble? Email support@optisigns.com.
Player Services
The cloud services player devices talk to: content API, CDN and app metadata. Screens keep playing cached content when these are unavailable.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 202612 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 202621 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 202630 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 202630 seconds of degraded performance.7 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202617 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 202626 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 202631 Aug 20261 Sept 20262 Sept 20262 minutes of partial outage.3 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202612 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
2026-07-072026-10-04
Availability, September 2026: 99.99%
Portal
app.optisigns.com -- sign in, manage screens, assets and playlists.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 202612 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 202621 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 202630 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 20267 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202617 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 20265 minutes of major outage.26 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 20263 minutes of major outage.31 Aug 20261 Sept 20262 Sept 20263 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202612 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
2026-07-072026-10-04
Availability, September 2026: 100.00%
Device Management
Remote control, screenshots and device configuration.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 20262 hours of degraded performance.RelatedSlower than usual screenshot capture12 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 202621 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 202630 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 20267 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202615 minutes of major outage.17 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 202645 minutes of major outage.26 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 202631 Aug 20261 Sept 20262 Sept 20263 minutes of partial outage.3 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202624 minutes of partial outage.12 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
2026-07-072026-10-04
Availability, September 2026: 99.93%
Asset Processing
Uploads being transcoded and made ready to play.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 202612 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 202621 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 20261 hour 15 minutes of major outage.RelatedAsset uploads failing to process30 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 20267 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202617 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 202626 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 202631 Aug 20261 Sept 20262 Sept 20263 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202612 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
2026-07-072026-10-04
Availability, September 2026: 100.00%
Designer
The canvas editor for building content.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 202612 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 202621 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 202630 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 20267 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202617 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 202626 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 202631 Aug 20261 Sept 20262 Sept 20263 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202612 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
2026-07-072026-10-04
Availability, September 2026: 100.00%
Firmware OTA
Over-the-air firmware updates reaching player devices.
●Operational
7 Jul 20268 Jul 20269 Jul 202610 Jul 202611 Jul 202612 Jul 202613 Jul 202614 Jul 202615 Jul 202616 Jul 202617 Jul 202618 Jul 202619 Jul 202620 Jul 20264 hours of partial outage.RelatedFirmware update rollout paused21 Jul 202622 Jul 202623 Jul 202624 Jul 202625 Jul 202626 Jul 202627 Jul 202628 Jul 202629 Jul 202630 Jul 202631 Jul 20261 Aug 20262 Aug 20263 Aug 20264 Aug 20265 Aug 20266 Aug 20267 Aug 20268 Aug 20269 Aug 202610 Aug 202611 Aug 202612 Aug 202613 Aug 202614 Aug 202615 Aug 202616 Aug 202617 Aug 202618 Aug 202619 Aug 202620 Aug 202621 Aug 202622 Aug 202623 Aug 202624 Aug 202625 Aug 202626 Aug 202627 Aug 202628 Aug 202629 Aug 202630 Aug 202631 Aug 20261 Sept 20262 Sept 20263 Sept 20264 Sept 20265 Sept 20266 Sept 20267 Sept 20268 Sept 20269 Sept 202610 Sept 202611 Sept 202612 Sept 202613 Sept 202614 Sept 202615 Sept 202616 Sept 202617 Sept 202618 Sept 202619 Sept 202620 Sept 202621 Sept 202622 Sept 202623 Sept 202624 Sept 202625 Sept 202626 Sept 202627 Sept 202628 Sept 202629 Sept 202630 Sept 20261 Oct 20262 Oct 20263 Oct 20264 Oct 2026
Resolved - The rollback is complete and the processing backlog has drained. Uploads submitted during the incident have been processed automatically; no re-upload is needed.
Identified - A transcoding worker deployment introduced a bad configuration value. We are rolling it back.
Investigating - New asset uploads are being accepted but are not completing processing. Existing assets and playing content are unaffected.
Resolved - The rollout has resumed with a corrected package. Devices that had retried will pick up the update on their next check-in.
Identified - We have paused the current firmware rollout after detecting a higher than expected retry rate on one device model. Devices already updated are unaffected, and no device is left in a partial state.
